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Case study

Plumber case study: 3x more organic leads

A local plumbing business reduced paid dependency by improving local SEO, urgent-service pages, and mobile conversion.

Client
Local plumber
Timeframe
6 months
Before and after website metrics for a local plumber

Organic leads

Before

18/mo

After

54/mo

+200% organic lead growth

Paid lead cost

Before

£62

After

£31

-50% cost per lead

Emergency page conversion

Before

3.8%

After

9.4%

+5.6 point conversion lift

Google Business calls

Before

41/mo

After

93/mo

+127% local calls

The challenge

The client relied on paid ads because organic visibility was weak and the website did not make urgent services easy to book on mobile.

What changed

  • Redesigned the mobile service pages around urgent plumbing intent and clear call prompts.
  • Optimised the Google Business Profile with service categories, photos, review prompts, and postcode coverage.
  • Created dedicated pages for emergency plumbing, boiler repair, bathroom installation, and leak detection.
  • Shifted paid spend away from weak broad queries and into tracked, high-intent service searches.

Actionable metrics

Why it worked

  • The site stopped treating every visitor the same and routed urgent searchers to emergency pages with fast contact options.
  • Local visibility improved because the website, Google Business Profile, and reviews all reinforced the same service areas.
  • The business reduced paid dependency by turning more organic and map-pack traffic into calls.

Want the same kind of numbers?

Send the current site and one business goal. The audit will show the three fixes most likely to lift enquiries first.

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